Belgian elections 2012 - 2019: Services
Because we know what it takes to conduct a successful election, we don’t just provide the technology, we couple our advanced hardware and software with a complete suite of services to guarantee a flawless execution.
In Belgium, we have provided pre and post-election services and Election Day field support, including a help desk / call center.
All services included:
- Inspection and repair service during non-electoral years, 3 months prior to elections; and after equipment installation;
- Warehouse storage services;
- “Train the Trainer” and "Members of poll oﬃces" onsite training sessions;
- Voter education activities including demos, videos and printed material;
- Technical support to election authorities in mastering the election data (by means of the Smartmatic ECM – Electoral Management System – and mass duplicators for pen drives);
- Controlled delivery and collection of voting devices, from the warehouse to the poll offices and vice versa;
- Installation and disassembly of voting devices in the poll oﬃces;
- Technical field support on Election Day including dispatching services for field engineers and voting devices.