The Philippines 2013: the largest automated election ever taken - Services

Smartmatic supplied integrated technological, logistical and support services, including:

Hardware Acceptance Testing

This involved physically testing specific hardware in the presence of the client – to verify everything worked and met the required specifications.

Technician training

We showed technicians how to operate the voting machines. They also learned how to use the Totalisation and Consolidation system, including its peripherals. At orientation, we also teach technicians contingency protocols, so they know how to respond to unplanned events.

Transmission services

Smartmatic’s Electronic Transmission System (SERT) offered a completely secure and flexible transmission solution. It allowed operators to send election results via a variety of different options: fixed phone line (DSL), cellular phone or modem GPRS/EDGE/3G/4G technologies or BGAN and VSAT satellites.

National Support Centre (NSC)

Our NSC provided remote support to field personnel, in case they were unable to resolve any technical or operational issues themselves. Staff here also monitored the status of deliver and operation of all polling and canvassing centres, including checking technician and supervisor attendance.

Data and tech consultancy services

  • Data migration from legacy systems
  • Data validation
  • On-site election day tech support
  • Field monitoring
  • Database Management System (DBMS)
  • Server hardening
  • Intrusion Detection and Prevention Systems (IDPS)
  • Network Management System (NMS)
  • Firewall
  • Load balancers
  • Results website
  • Information security tests
  • Lessons learned report
  • Technical post-mortem analysis