Advanced tools for emergency management

To support the entire operation of the different areas of our Command and Control Center, Smartmatic provides solutions designed to streamline the processing of emergency phone calls requiring immediate responses, to optimize the response process, as well as to streamline the constant administration, control and supervision of all available response resources during emergency situations.

Our emergency management solutions enable immediate responses to circumstances and situations that may compromise the safety of citizens. These solutions are based on rapid and effective coordination among all security and disaster response agencies involved.

Some highlights include:

• Our solutions span the entire lifecycle of the emergency response operation, from the initial report or emergency call, all the way to the resolution of incidents.
• Our system intelligently distributes workloads (phone calls, assignments) to optimize leverage of available resources, closely taking into account their capability and expertise in relation to the incidents requiring a response.
• Many manual processes are automated, including real-time localization of emergencies and real-time tracking of response resources and operations using Geographical Information Systems (GIS).
• It includes a comprehensive set of tools that enable effective inter-agency coordination, as well as tools for the easier operations management of the Command and Control Center.
• Adaptive interfaces enable complete monitoring of the public safety operation, providing Key Performance Indicators that help assess in real-time the effectiveness of the services rendered to citizens.